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Contact
Tell us what you need
Reach our Greenbrier office directly, or send the details below and we'll take it from there. Every request is read by an experienced technician, not a call center, and we follow up to understand your system before we schedule anything. For a no-heat or no-cooling emergency, calling is fastest: (501) 339-7022.
Reach the office
Talk with our team
Phone is fastest for an urgent breakdown. For a planned project or an estimate, the form lets you give us the make, model and history up front, so the first conversation is a productive one rather than a round of twenty questions.
Running a business or planning a build? Start on our commercial page, or if you're a builder, our general-contractor page; the form there routes straight to the right people.
Request service
Send us the details
Request received
Your request is in. An experienced technician will review it and call you back, usually the same business day. For an urgent breakdown, call (501) 339-7022 and we'll move you up.
That didn't go through
Please call us at (501) 339-7022 or email [email protected] and we'll take care of it.
By sending this you agree we may contact you about your request. We never share your information.
What happens next
A request handled by people who know the work
No call-center queue and no pressure. Here is exactly what happens after you hit send, so you know who is looking at your request and when to expect us.
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STEP 01
A technician reads it
Your request lands with an experienced technician, not a screener. They read the make, model and symptoms you described and think through the likely cause before anyone picks up the phone.
REVIEWED BY A TECHNICIAN -
STEP 02
We call you back
Usually the same business day, and sooner for a no-heat or no-cooling emergency. We confirm the scope, answer your questions, give you a straight sense of cost, and set an arrival window that works for you.
SAME-DAY FOLLOW-UP -
STEP 03
We arrive prepared
We show up on time with the right diagnostic tools and the parts your system is likely to need on the truck. You get a clear diagnosis and written options before any work begins, with no surprises after the fact.
DIAGNOSED & QUOTED FIRST -
STEP 04
Documented for you
What we found, what we did, and your full service history are logged to your account. Sign in to the customer portal any time to view invoices, pay online, and track your equipment: clear records you actually own.
LOGGED IN THE PORTAL
Already a customer? Sign in to your portal to pay invoices, review past work, and manage your Genesis Comfort Club plan.